rbo.org.uk

2.8
2.8 Based on 47 reviews

...

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Sneaky tactic of adding a percentage expense to your basket

Review for the online experience of purchasing tickets. The website has a clear and intuitive layout, with an effective seat map with photos to help you visualise the view. You are given a reasonable length of time to complete your purchase once seats are reserved in your basket. (Note that if you change your mind and empty your basket, the seats you selected won't be available again for several hours if at all, should you change your mind again!) However, it's sneaky of the website to add a voluntary donation to your basket which you have to actively remove if you do not wish to donate at the time. Furthermore, it's a percentage donation based on your basket amount which could be a very large amount and could be very costly for you if you are not very vigilant; you are buying tickets against the clock especially when it's a popular performance and so you could miss it. It's an underhand, sneaky tactic that is unbecoming of a national institution.

3
Date of experience: Oct 01, 2025

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