Review Time
Performance abandoned because the curtain broke. Director promised a full refund. Follow up email offered a credit, not a refund. The whole day out isn't cheap but ROH seems to not care. And restricted view tickets are 'no view tickets'.
And many others. While theatres may highlight limited view I could see barely a quarter of the stage while attending Romeo and Juliet. For Act 3 I saw a prop chair, a man laying prostrate and little else. Appalling. Also trying to find the seats was difficult with no staff directing. All in all an awful experience for something I was really looking forward to.
I went on a backstage tour with a focus on Callas. It was a wonderful experience. The woman who took us round was so well-informed and very interesting. Having listened to Callas for nearly fifty years, it was terrible to realise that Callas stopped performing on the operatic stage when she was only 41. Younger than Elvis when he died, aged 42, a month to the day before Callas. We were lucky enough to see two costumes from the film, Maria, loaned by Netflix and were given plenty of time to view them up close. A really enjoyable tour which did La Divina proud.
Cafe is a disaster. Prices are exorbitant for sub standard product and poor service. They were under staffed and served two hot drinks in tiny takeaway cups because they had run out of mugs. Two slices of cake were dry. All for nearly twenty pounds. Will not return.
I have had an extremely disappointing experience with my tickets, and an even more disappointing one with the ROH customer service.Quick moral of the story if you don't have time for details: if you book restricted-view seats, make sure that you know whether or not in order to get the view, restricted though it may be, you need to be leaning forward and craning your neck all throughout the performance, and prepare accordingly!Now for the detailed version:On the website, you can book restricted view seats on the side-balconies. These are by no means cheap, as they go for about £50. On the website, there is a photo of the alleged view from these seats, which is, of course, restricted, but still allows you to see just over half the stage. We considered this a somewhat decent price-quality balance, and booked two of those seats for a much-awaited performance of La Traviata, which we were extremely excited about seeing.The show sounded great, because LISTEN TO IT IS PRETTY MUCH ALL WE COULD DO from those seats. Turns out, you only get the restricted view if you lean forward and crane your neck to the side all throughout the performance, otherwise you see absolutely nothing, not even the surtitles. While I sacrificed my physical comfort for some scenes which I desperately wanted to see, my partner (whom I was hoping this trip would convert to being an opera lover), could see nothing, as he has issues with his back. Let me be absolutely clear again: WE KNEW WE HAD BOOKED RESTRICTED-VIEW SEATS - this was not the issue! The issue is that the view advertised could only be obtained by sitting in a terribly uncomfortable position, otherwise there was NO VIEW AT ALL! This was NOT MENTIONED on the website.I gets worse.At certain KEY POINTS in the performance, I mean key plot-advancing lines that were spoken, not sung, and never repeated themselves (not long passages or choruses that were sung for the fifth time), the surtitles were simply not there, and I had to explain to my partner what I remembered the lines to be, from having watched the opera a while ago on TV.Now for the horrible Customer Service experience.I wrote to them explaining all of the above in as detailed a manner as I could. I received what I could only assume was a copy+pasted response from their handy database of "use this for crazy people who don't like restricted view seats" and "use this for stupid people who don't understand how surtitles work". I was reminded that I had booked restricted view seats, which mean that you don't get a full view of the stage (I KNEW THAT ALREADY AND HAD EXPLAINED THAT THE ISSUE WAS NOT THE RESTRICTED VIEW, IT WAS HAVING NO VIEW AT ALL IF SAT PROPERLY), and that sometimes certain opera passages are long and repeat themselves, therefore surtitles are turned off to let people enjoy the music (I HAD ALL BUT QUOTED THE LINES THAT WERE MISSING, AND THEY WERE SHORT, NON-REPETITIVE, SPOKEN, KEY PLOT POINTS).Having felt ignored and gaslit by this response, I replied explaining (again) roughly the above, and telling them to not bother replying if they're only going o come back with more generic, infantilising attempts at placating me without even having read my complaint, AND SO THEY DID. I received no more reply.The worse thing is that they ruined La Traviata for me, which used to be my favourite opera. Now, every time I try to listen to songs from it, I remember this experience and feel angry and frustrated at this injustice and this missed opportunity for my partner to enjoy an opera show, and for myself to see a performance that I'd been dying to see. We don't have unlimited funds, so a £50 opera ticket is not something we can frequently afford, and in addition to the experience being ruined by the constant physical pain, the ROH added insult to injury by dismissing my complaint without having even read it.Long story short, go elsewhere unless you are rich and can afford the best seats.
Afternoon Tea & Tour for £80 not worth it. The Tour is 5* but get your afternoon tea elsewhere. Poor service, paltry offerings, no food content provided for mundane sandwiches and under cooked teeny scone and not asked for tea preference or given a menu to select from. Teabags in pots. Cling filmed sandwiches. If you want to feel like a valued customer, go elsewhere for the tea and then do the tour.
Attended a performance Professor Brian Cox and Daniel Harding Symphonic Horizons with the Britten Symphonia on 30/07/2024. Paid £100 for a ticket which was advertised with no restricted view whatsoever. However, 5 members of the orchestra were either stood right in front of my seat or sat on very high bar stools with their Double Bass, the one nearest me even apologised for blocking my view. On this occasion they raised the orchestra floor to the same level as the stage. The Royal Opera House were sent photographic evidence of the blockage but they have decided to totally ignore my complaint and have not acknowledged that the view was totally blocked. The people as sat next to me in the front row decided not to return for the second half as their view was so badly blocked. Suggest you don’t trust their pictures of the view on their booking site. Would have liked to have attached a photo
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