Review Time
Tried to cancel the order within 10 minutes of purchasing as realised ordered the wrong one. To be told I couldn't as they have already dispatched although it was pre-orderered for 16th March. They told me to cancel it i would have to refuse delivery but Dpd leave it on the doorstep in a communal flat for a product of high price is not acceptable. Can't be asked with the agro of returning will not be ordering again.
Absolutely horrific. Delivery driver left my parcel on the my door step while I wasnt in I never got a notification to say it was being delivered. Someone had stolen it and there saying they can’t do anything as the delivery driver co ordinates meet my address.
After noticing one item missing from my order despite receiving an email confirming its completion, I promptly reached out to the support team. They informed me that my item might face a slight delay. Following this, I received a request to review my purchases, where I expressed my concerns about the order status. That same day, the company contacted me to inform me that a replacement would be sent out right away. I have now received it, and my order is complete. I'm very pleased, although I still haven't received the original item. Thank you to the customer service team for turning a mistake into a positive experience.
I had a very negative experience after purchasing this for my baby. Upon receiving the package, I found that there was only one wheel clip, making it impossible to fix the tire without it. Additionally, the front belt was missing. I've reached out via email and even messaged on social media, but there has been no response. This has left me quite frustrated with my order.
I purchased a 3-in-1 stroller during a sale and was thrilled with the price. When it arrived, some parts were missing due to a system error. Initially worried, I was relieved when the support team kept me updated and quickly arranged for the missing parts to be sent. I received them in just a few days. Their support was incredibly reassuring and attentive. Now that I have everything, the full 3-in-1 travel system is fantastic—I truly love it. Thank you!
The representative was incredibly helpful in addressing my concern regarding a product purchased from one of the retailers. I faced issues with the retailer due to a faulty item, but the support team resolved everything promptly and ensured I received a refund.
The representative was extremely helpful in resolving my issue regarding a product I purchased from one of their retailers. There were problems with a faulty item, but the representative took care of everything immediately and ensured I received a refund.
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