I purchased a new commercial mower from a retailer. Upon delivery, they brought a mower that was unboxed and dirty. I refused delivery, expecting a new-in-box item. I contacted the retailer for a refund, and one of the owners claimed he had a new-in-box mower available for delivery later that day. However, what I received was another open box mower, and the delivery person insisted that they were all like that, which I knew was false. I later discovered it was not packaged as new, and the default settings were altered. Additionally, I found out this unit was nearly two years old. I now have no trust in this retailer.
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