Review Time
I called the company to confirm I was ordering the correct part, specifically checking if the bracket, bearing, and bolts were included. I was assured they were, and I received the part number. When I asked whether to place the order through them or online, I was advised to order online for clarity on the total cost with shipping. After ordering with the provided part number, it took 15 days for delivery, and when it finally arrived, it was the incorrect item. The support team offered no assistance. By the time I account for return shipping and a 15% restocking fee, I will only receive about $6.00 back from my original $36.75 purchase, resulting in a loss of around $30.00.
I reached out to the company to confirm I was ordering the correct part. I wanted to verify that the bracket, bearing, and bolts were included. They assured me they were and provided the part number. When I inquired about ordering through them or online, I was advised to order online for clarity on the total cost including shipping. I placed my order using the part number given, but it took 15 days to arrive, and it turned out to be the wrong part. They offered no assistance. After factoring in return shipping and a restocking fee, I will only recover about $6.00 from my $36.75 purchase, resulting in a loss of around $30.00.
I purchased a new commercial mower from a retailer. Upon delivery, they brought a mower that was unboxed and dirty. I refused delivery, expecting a new-in-box item. I contacted the retailer for a refund, and one of the owners claimed he had a new-in-box mower available for delivery later that day. However, what I received was another open box mower, and the delivery person insisted that they were all like that, which I knew was false. I later discovered it was not packaged as new, and the default settings were altered. Additionally, I found out this unit was nearly two years old. I now have no trust in this retailer.
I placed an order for an item in May 2025, believing it was a factory item. The retailer informed me it would ship by the end of June 2026. When I followed up in mid-June, they told me the item was in stock at the factory. I insisted they retrieve it since I had already paid. On June 24th, 2025, I was told it would only ship in mid-July. This experience highlights their poor customer service.
I ordered parts through a lookup service that assured me they would fit my commercial lawnmower, spending over $100. Shipping took a week, but when I opened the box to install my blades, they were three sizes too large. I requested the company rectify the error, but they refused to provide a shipping label for the return, leaving me with unusable parts. I strongly advise avoiding this company to prevent disappointment.
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