I placed an order for an item in May 2025, believing it was a factory item. The retailer informed me it would ship by the end of June 2026. When I followed up in mid-June, they told me the item was in stock at the factory. I insisted they retrieve it since I had already paid. On June 24th, 2025, I was told it would only ship in mid-July. This experience highlights their poor customer service.
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