Very disappointing experience. I tried to follow the system correctly, and when I cancel an order, I expect everything related to it, including any subscription—to be fully cancelled.
However, after cancelling, I later received additional items as if the subscription was still active. When I placed a new order, I made sure not to select any subscription option, yet the system still processed it as one. This is confusing and unacceptable.
From a customer’s perspective, if something is cancelled, it should be completely cancelled. It should not continue generating new shipments without clear authorization.
On top of that, when I contacted customer service to explain the situation, I did not feel supported. I tried to explain calmly, but the interaction felt rushed and unhelpful, and I was told I still had to pay to return items I did not intend to receive.
As a regular and active customer, this was very disappointing. Based on this experience, I will not be purchasing through Amazon again.
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