Review Time
On December 28, 2025, I purchased an Echo Show device. During setup, I encountered issues connecting it to my existing Alexa app, which forced me to contact customer support.
Unfortunately, during that call, the representative made changes that severely disrupted my account. This resulted in the deletion/loss of key features, including my Alexa+ subscription (or enhanced features) and connectivity to my smart lighting system and water sensors. All of my prior smart home integrations stopped working.
Since then, I have made over 20 phone calls and spent many hours speaking with support staff. A month and a half ago it was confirmed that the issue lies with Amazon's side—not my equipment or setup. Despite this, subsequent calls have repeatedly resulted in the same basic troubleshooting steps that do not resolve the problem.
I have been promised multiple times that a technical specialist would contact me to fix this, but no one has ever followed up other than e mails with the same basic trouble shooting tips that have been proven to never solve the issue.
In several instances, representatives appeared underqualified for technical issues and even hung up mid-conversation when I attempted to explain potential solutions. ( I was always polite)
Within the first two weeks of this unresolved issue, I requested to return the Echo Show. I was assured the matter would be handled expeditiously. However, it is now well past the standard 30-day return window, and I am being told a return is no longer possible.
I was previously very satisfied with my Alexa ecosystem (including my Echo Dot) and was excited to expand it with the Echo Show. This experience has been extremely disappointing due to repeated incompetence, lack of follow-through, and poor handling overall.
Do better Amazon!
Ticket ID V2089206320
Customer Support (from some foreign country) sends emails asking for details that have no reply. The problem is a vicious circle. The best thing to do is cancel your account and move on and deal with another company.
I don't usually write reviews, but my encounter with the customer service has been so exasperating that I feel compelled to share my experience. I ordered a cleaning spray and a cloth, but when it arrived, the bottle was cracked—likely due to shipping issues. I contacted customer service immediately, and they initially offered a refund. However, I requested a replacement instead. They agreed, and I explained that returning the leaking bottle wouldn’t be feasible. I even offered to empty or clean it if needed. I was assured that this wouldn’t be a problem and that I could receive a free replacement without returning the damaged items. I felt relieved, thinking the issue was resolved. However, a while later, I received an email stating that I needed to return the items. Confused, I reached out again, and they apologized, instructing me to disregard the email. I assumed everything was settled and went about my day. Fast forward two months, and I was shocked to find that I had been charged for the supposed “free” replacement. I contacted customer service again, which turned into a frustrating two-hour ordeal. Multiple representatives and even supervisors came and went, but in the end, they refused to refund me, despite having clear proof of all previous conversations confirming that I was not supposed to return the damaged bottle. Ultimately, I ended up paying twice: once for the original damaged order and again for the replacement of the same item. I followed all the instructions and acted in good faith, yet I was still out of pocket. This experience has been incredibly frustrating and disappointing. Their policies may appear helpful on paper, but in reality, their customer service is disorganized, inconsistent, and unreliable. If possible, I would strongly recommend avoiding this service for anything that may require customer support.
Amazon typically performs well, but in my area of Quebec, they use a delivery service that often makes mistakes. Their deliveries are frequently delayed, and they tend to forget pickups, only arriving when you're not home. They also have a habit of hiding packages in odd places, like an old garbage box buried under a foot of snow. One of my packages was left there for four days without any sign of disturbance in the snow! If it weren't winter, it would have been sitting in water. There needs to be an improvement in the choice of contractors and a system for penalties to encourage better service.
Amazon typically excels, but in my area of Quebec, they use a delivery service that frequently makes mistakes. Deliveries are often delayed, and they seem to ignore pickup requests, only arriving when I'm not home. I once found a package hidden in an old garbage box buried under snow, which had been there for four days! If it weren’t winter, it would have been soaked. They really need to reevaluate their delivery partners and implement penalties for errors to improve service.
I only buy books from Amazon.ca that I can't find elsewhere, mainly because their packaging tends to cause damage. Unfortunately, about 80% of the print on demand books I receive from their facility in Ontario arrive with production flaws, like a split in the spine. Thicker books show this defect more clearly. Interestingly, books from their Alberta facility don’t have these issues. It’s a shame I can’t share photos to illustrate this.
Five years ago, I enjoyed trouble-free deliveries and responsive customer service for high-end item exchanges, which took just 3 to 5 days. Now, however, reaching Amazon's customer service is difficult. I was informed that my package was stolen shortly after delivery. In ten days, two packages were taken. One was delivered late at night and stolen quickly, while another was taken just after delivery. I'm unsure if the issue lies with the carrier or Amazon, but I'm reconsidering my purchases.
I would give negative stars if possible. Amazon's service has deteriorated. Until recently, my small town received timely deliveries and all listed products. Now, items show as in stock but lack estimated delivery dates, and changing my address to a nearby town resolves the issue. It seems Amazon has limited product availability in my area, and customer service merely repeats scripted responses without addressing my concerns. Rumor has it that issues with Canada Post have led to this service disruption.
I spoke to customer service about an order I placed for my grandson’s birthday. I ordered it late and hoped it would arrive before the party. By noon, there was no package, so I contacted customer service. They assured me they would prioritize the delivery, but when I followed up, the delivery service had no record of this. I felt misled by Amazon, which only added to my frustration.
Amazon has been fantastic in tracking down a hard-to-find item. For such a large company, they really excel at the small details. When the item was sold out, it was available again the very next morning. Thank you, Amazon!
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