I’ve been trying for two months to get the correct water filter delivered from ReadyRefresh / Primo Brands, and this is now the fifth time I’ve had to ask. Every single time, the same thing happens: the driver marks the delivery as “completed,” yet never shows up.Today was no different — I stayed home sick with a fever, waiting all day, only to find that no one rang the bell, nothing was left at my door, and nothing was in the mailroom. I even left the incorrect filter from the last failed delivery outside my door for pickup, and it’s still sitting there. Clearly, the driver never came.Customer service is just as bad. Each time I contact them, they give the same empty responses without resolving the issue. They keep pushing back the delivery date instead of holding the driver accountable. It’s unacceptable that the driver can simply mark something as delivered without proof, and that no one at ReadyRefresh seems to care.Meanwhile, I’m stuck with a broken dispenser that can’t pump any water because I still don’t have the correct filter. The lack of accountability and care is astounding.Avoid this company at all costs. They are unreliable, disorganized, and indifferent to their customers’ needs.
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ReadyRefresh® is a certified CarbonNeutral® beverage delivery service that provides convenient access to a variety of leading bottled water brands such as Poland Spring® Brand 100% Natural Spring Water, Deer Park® Brand 100% Natural Spring Water, Ozarka® Brand 100% Natural Spring Water, Zephyrhills® Brand Natural Spring Water, Arrowhead® Brand 100% Mountain Spring Water, Origin™ Natural Spring Water, Ice Mountain® Brand 100% Natural Spring Water, Pure Life®, Saratoga®, and Splash Refresher™ flavored waters. Additionally, ReadyRefresh® offers under the sink and free-standing filtration systems for home and office. The ReadyRefresh® mission is simple: make it easy to stay hydrated. With an easy-to-shop website, expanded delivery hours, flexible delivery frequency options, and a broad portfolio of beverage products just a click away, with ReadyRefresh® it is easier than ever to keep refreshment on hand. ReadyRefresh® is owned and operated by BlueTriton Brands.See more
