After any late payments I would be hounded by up to 10 phone calls a day. After 12 months of dealing with this harassment I was offered a better policy with another insurer. There was no option to cancel my policy on the client portal, so I emailed requesting to cancel and specifically requested no further phone contact as I now live remotely with no phone service. Instead Real Insurance continued to hound me phoning me day and night. When I went into town I phoned them requesting to cancel only to be put on hold for 15 minutes and told no-one was available to take my call. This is surely fraudulent conduct. Absolute avoid.
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