Damn. I’m VERY impressed. Like, REALLY impressed!!!!You can read my complaint below but I wanted to update this (as of December 29) to say that not only did they fix the issue, they reset my data for free as a courtesy. The coverage and speed has been a massive step up from Boost and every other carrier I’ve had, and the locked in pricing is great. Their support offerings could be bolstered but I think that will happen over time. They are a new company and as far as the most important thing - reliable service at a decent price - they are crushing it. Just for comparison, driving from Hartford, CT to Burlington, VT with Boost I had no service at all for over an hour of the trip. On REALLY, I never lost signal for even a second. MY ORIGINAL REVIEW:It took two weeks for them to get my line ported over (some of that might be my previous carriers' fault) but I ended up having to pay for an additional month of service with my previous carrier as a result. Their support is a hodgepodge of chatbots, voicemail, and email. I never once called customer service and didn't have to leave a voicemail. Once they finally got my line transferred, the service was excellent, as was the coverage, but now, after two weeks my data has slowed to a crawl and I am unable to get a solid answer why. I'm told I've probably blown through my 40GB of data and now my data is being throttled but with all my previous carriers I never even came close to using 20GB in a full month. And there is nowhere on the customer dashboard to check your data usage, nor is there any alert to let you know you are nearing the limit or have gone over. You just suddenly will not have the bandwidth to even use GPS. The only way to find out your data usage is to call (which, as previously stated, will NOT connect you to a human) or email them. With no other option (and the support chat going silent) I emailed them and, over an hour later, have not heard back. Having email or leaving a voicemail as your only customer service options feels very 1995. Maybe I could send them a message through MySpace? Or send a telegram? I will update this (and maybe change the rating) when and if I resolve the issue. I hope it gets resolved because for two weeks I was thrilled.
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