Review Time
I’ll be honest, I was skeptical at first, but you all built an amazing network and the price is more than fair. I switched from Verizon yesterday to Really today, and the difference is incredible. At my workplace, I went from 10 to 15 Mbps to nearly a full gig per second. That is insanely fast. 10/10 Service!
There customer service is absolute trash. The problems started with the initial sign-up, my phone number that I wanted to port from my old service as well as my brand new account with them somehow got completely removed from their dispatch to activate my service. I spent 2-3 weeks trying to communicate with damn near non-existent customer service. They pride themselves for their 24/7 support, but that's total bull*hit. They only have one number that you are able to call to talk to an actual person, the texting option is worthless as well as email and messaging through their app since it takes forever to hear back from anyone. I tried to switch to them because my brother recommended to them to me due to their mobile service and privacy. Now my brother is leaving them due to the exact same issues with customer service. From the very beginning, literally the exact day that I tried to switch to them in December of 2025, it was nothing but problems. I was able to get a full refund of the activation fee, which was the ONLY positive thing that I can say. Avoid them. I wish that I could give 0 stars.
Really wireless, has been terrible. I’ve been with this company for some time now, and they deeply do not care about us customers. All they care about (I have the proof from An agent) all they care about is getting our money. They have a lot of false advertising, the service is literally like every other service, except the customer service here is beyond awful. It’s like a bunch of college kids running the program. The customer support team lies more than anyone on this earth. The employees are all spaced out and even with the services spam call spam calls still go through frequently. The mobile data is just as bad as the customer service. Everyone should go to cape. It’s a bit more money but way more professionalism and they don’t blame all the issues they have on the customer. Any issues really has they blame it on us customers. I’m not sure how they get good reviews unless they are paying people. Which would make sense. But I am a real customer for over 6 months and this company has MAJOR improvement to do. Save your money and go to Caped! I believe if less people use this service they might do it the right way instead of taking Advantage! I think everyone who sees this should do deeper research or even just simply try the customer service team. You will see from the jump it’s all bs.
I was interested in REALLY after seeing their coverage comparisons, but after digging deeper it felt misleading. REALLY runs on AT&T’s network, yet their ads and comparison graphics imply stronger coverage than AT&T itself, including signal bar visuals that suggest better reception.Once I learned more about how MVNOs work, it became clear the coverage is the same network, and the visuals don’t reflect real-world performance differences. This wasn’t explained clearly upfront, and I think the marketing could be much more transparent.I didn’t end up switching because of this confusion. People should be aware that the comparisons are more marketing than technical reality.
There customer service is absolute trash. The problems started with the initial sign-up, my phone number that I wanted to port from my old service as well as my brand new account with them somehow got completely removed from their dispatch to activate my service. I spent 2-3 weeks trying to communicate with damn near non-existent customer service. They pride themselves for their 24/7 support, but that's total bull*hit. They only have one number that you are able to call to talk to an actual person, the texting option is worthless as well as email and messaging through their app since it takes forever to hear back from anyone. I tried to switch to them because my brother recommended to them to me due to their mobile service and privacy. Now my brother is leaving them due to the exact same issues with customer service. From the very beginning, literally the exact day that I tried to switch to them in December of 2025, it was nothing but problems. I was able to get a full refund of the activation fee, which was the ONLY positive thing that I can say. Avoid them. I wish that I could give 0 stars.
Damn. I’m VERY impressed. Like, REALLY impressed!!!!You can read my complaint below but I wanted to update this (as of December 29) to say that not only did they fix the issue, they reset my data for free as a courtesy. The coverage and speed has been a massive step up from Boost and every other carrier I’ve had, and the locked in pricing is great. Their support offerings could be bolstered but I think that will happen over time. They are a new company and as far as the most important thing - reliable service at a decent price - they are crushing it. Just for comparison, driving from Hartford, CT to Burlington, VT with Boost I had no service at all for over an hour of the trip. On REALLY, I never lost signal for even a second. MY ORIGINAL REVIEW:It took two weeks for them to get my line ported over (some of that might be my previous carriers' fault) but I ended up having to pay for an additional month of service with my previous carrier as a result. Their support is a hodgepodge of chatbots, voicemail, and email. I never once called customer service and didn't have to leave a voicemail. Once they finally got my line transferred, the service was excellent, as was the coverage, but now, after two weeks my data has slowed to a crawl and I am unable to get a solid answer why. I'm told I've probably blown through my 40GB of data and now my data is being throttled but with all my previous carriers I never even came close to using 20GB in a full month. And there is nowhere on the customer dashboard to check your data usage, nor is there any alert to let you know you are nearing the limit or have gone over. You just suddenly will not have the bandwidth to even use GPS. The only way to find out your data usage is to call (which, as previously stated, will NOT connect you to a human) or email them. With no other option (and the support chat going silent) I emailed them and, over an hour later, have not heard back. Having email or leaving a voicemail as your only customer service options feels very 1995. Maybe I could send them a message through MySpace? Or send a telegram? I will update this (and maybe change the rating) when and if I resolve the issue. I hope it gets resolved because for two weeks I was thrilled.
I have worked closely with REALLY as they have started up and have seen the growth of the company since inception. I saw the data speeds increase almost to NASA internet speeds. I have also seen the improvements to the website and privacy features. They added a partnership with Aura which protects your identity and also a VPN if you wanted to protect yourself on WiFi. I am very pleased to know that all of my data transferred, calls, and texts are private and not sold or shared to 3rd parties. It gives me peace of mind knowing I don’t need to go out looking for the best VPN providers when my own cellular provider has my back. They encrypt user data from the tower through the users device which makes it easy and saves on data opposed to using a VPN. REALLY saves me a lot of mental strain knowing it has what I need because then I don’t need to search for 3rd party services.
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the world’s only fully encrypted + private wireless carrier. powered by America’s largest & fastest 5G network + REALLY DeWi.
