There customer service is absolute trash. The problems started with the initial sign-up, my phone number that I wanted to port from my old service as well as my brand new account with them somehow got completely removed from their dispatch to activate my service. I spent 2-3 weeks trying to communicate with damn near non-existent customer service. They pride themselves for their 24/7 support, but that's total bull*hit. They only have one number that you are able to call to talk to an actual person, the texting option is worthless as well as email and messaging through their app since it takes forever to hear back from anyone. I tried to switch to them because my brother recommended to them to me due to their mobile service and privacy. Now my brother is leaving them due to the exact same issues with customer service. From the very beginning, literally the exact day that I tried to switch to them in December of 2025, it was nothing but problems. I was able to get a full refund of the activation fee, which was the ONLY positive thing that I can say. Avoid them. I wish that I could give 0 stars.
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