We've ordered soapstone sealer from Real Milk Paint for years now. But after this recent transaction we'll never order from them again. We placed an order for literally one item and they couldn't even deliver it competently. Even though the packing slip was correct, they sent us cutting board oil. Hoping that it was a simple mistake that would be easy to rectify, we reached out the same day the order arrived and let them know they sent the wrong item. And then...crickets. Not even the courtesy of a response. So we tried calling. No one answered. A week later we called again and left a voicemail. Seven days after the wrong item arrived, they finally get back to us and despite this clearly being their mistake, they don't have the capacity to offer even an insincere apology. They want to inconvenience us with a special trip to the post office to return the bottle of cutting board oil so that someday we might hope to receive the product we paid for. Customers should not have to jump through hoops, waste this much time and work so hard to make a simple purchase. How hard is it to fulfill a ONE ITEM order? Apparently for Real Milk Paint it is not only difficult to fulfill an order, but it is also difficult to respond to their customers in a timely manner and to solve the issue with the least amount of inconvenience to the customer as possible. So now they can deal with a charge back and a permanent loss of business from our household. Disappointing.
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RMP Finishes (formerly The Real Milk Paint Co.) creates natural, non-toxic paints and wood finishes made in the USA. For over 30 years, we’ve crafted eco-friendly products that are safe for your home, family, and the environment.
Our products include pure tung oil, milk paint, cutting board oil, wood & paste waxes — all made with transparent, natural ingredients. Every finish is crafted for peak performance yet easy to understand.
We’re proud to make everything in the U.S. - just outside of Nashville - support sustainable practices, and provide honest information about what’s in every product. Whether you’re a professional woodworker, contractor, or DIYer, RMP Finishes helps you achieve durable, beautiful results — naturally.
We value your feedback and love hearing how our finishes perform in your projects. Share your experience with RMP Finishes on Trustpilot and help others discover safe, sustainable wood care.
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