Name: realmilkpaint.com
Telephone: 8003399748
Rating: 4.7

Evan Guest

Does not respond to email

Does not respond to email. There was a problem with the shipment (leaking). The post office held the package and contacted me. I in turn tried to contact RMP through email but after many days they have not responded. I used their live chat and got a response but have not resolved the issue at this time. It should not take this much work on my part to get this issue resolved.

Date of experience: Apr 28, 2025

Hannah S. Guest

2 years ago

Incorrect item delivered, poor communication and service

We've ordered soapstone sealer from Real Milk Paint for years now. But after this recent transaction we'll never order from them again. We placed an order for literally one item and they couldn't even deliver it competently. Even though the packing slip was correct, they sent us cutting board oil. Hoping that it was a simple mistake that would be easy to rectify, we reached out the same day the order arrived and let them know they sent the wrong item. And then...crickets. Not even the courtesy of a response. So we tried calling. No one answered. A week later we called again and left a voicemail. Seven days after the wrong item arrived, they finally get back to us and despite this clearly being their mistake, they don't have the capacity to offer even an insincere apology. They want to inconvenience us with a special trip to the post office to return the bottle of cutting board oil so that someday we might hope to receive the product we paid for. Customers should not have to jump through hoops, waste this much time and work so hard to make a simple purchase. How hard is it to fulfill a ONE ITEM order? Apparently for Real Milk Paint it is not only difficult to fulfill an order, but it is also difficult to respond to their customers in a timely manner and to solve the issue with the least amount of inconvenience to the customer as possible. So now they can deal with a charge back and a permanent loss of business from our household. Disappointing.

Date of experience: Jan 08, 2024

Jane Simons Guest

2 years ago

Blamed the customer, did not reimburse

4 or so years ago we purchased your milk paint and bonding agent to use on the walls of a small bedroom because you said it could be used on walls. At the time you told us it would have no odor once dry/cured even with the bonding agent. But for 3 plus years it still had an acrid odor, (possibly the casein) even detected by our worker who is not sensitive to odors. So we lost one of our 2 bedrooms and my elderly husband does not have his own bed/room. We had no idea how we could remedy the situation so consulted with some folks. First you told us to use your sealant on it and that did nothing except ruin the plum wall because your guy did not tell us it would cause white streaks (Should’ve received compensation for that) So we looked into an AFM sealer. We used it on all the walls and ceiling that had your milk paint. We left it for another year and just recently added 4 more coats of AFM sealant and it may have done the trick, finally! We highly recommend you advise folks NOT to use this paint on walls. It seems great for wood furniture and wood projects. We have gone through a lot of money to remedy this and I’m catastrophically disabled. You owe us an apology at the least, but you will probably turn it back on the customer. My father in law was a store owner businessman and he always gave the customer the benefit of doubt. This doesn’t mean we won’t use your products in the future for wood etc. but we needed to make you aware of how difficult this was for us. We had to redo the plum wall with a different eco paint After so many tries with the plum milk paint which got ruined by your sealant. (And no, there was nothing wrong in our walls underneath, as you tried to say, we checked)

Date of experience: Nov 10, 2023

customer Guest

3 years ago

great service

Your website had all the information I needed to make a decision that tung oil is the product I wanted. It was easy to understand. When I purchased the product the estimate was one week to receive, and I got it in 4 days. Outstanding! I also enjoyed the email from the owner of the company. That was a nice touch. I plan on using it today for my projects. Thank you for being there. I could not find pure tung oil anywhere in my area.

Date of experience: Feb 09, 2023

Manuel Soto Guest

3 years ago

The description is spot on so didn’t…

The description is spot on so didn’t have to wonder what the product would look like. There’s even suggestions on how to and what works well. Nice website.

Date of experience: Feb 09, 2023

John S Guest

3 years ago

I have never used oil to finish wood.

I have never used oil to finish wood. I am very thankful to the folks at Real Milk for taking the time ice the office to educate me on how to accomplish this project. It means a lot when people take the time to help and educate a customer and with kindness at that, especially in these times that we live in. I am now a fan and lifelong customer of RMP.

Date of experience: Feb 09, 2023

BARRY MEYERS Guest

3 years ago

Almost perfect experience

I've been using RMP's Pure Tung oil for an outdoor bench for several years. I've renewed the finish several times. I ran out of the Tung oil so it was time to order more. In reviewing RMP's web site I noticed the Outdoor Defense Oil. The bench is under cover but exposed to the elements. I sent a message to RMP asking if that would be a better finish. I never received a response. That dropped my rating here by a star. However, there was enough information on the website that I decided to go with the Outdoor oil. It just arrived today so I haven't used it yet. The follow up after placing my order and the tracking information were excellent so I rated the experience 4 stars.

Date of experience: Jan 28, 2023

Michael Guest

3 years ago

I bought some new shades of the milk…

I bought some new shades of the milk paint. Mixing it is something of a learning curve. So I got some of the defoaming liquid. The instructions are pretty non specific. 2-4 drops per pint? I rarely make a pint of the paint. An eyedropper should be included.