Regrettably, I discovered that my order had an outdated shipping address. I contacted the customer support team to correct this, but despite their promise of a response within 24 hours, it has now been 3 days without any communication. I was eager to support this service, having previously backed another brand and followed a key figure for a long time, so this situation is quite disappointing. * Update: I finally received a refund after reaching out on social media and posting this review. However, they informed me that they cannot resend the discounted item, and I also lost my initial order discount, so I won't be placing any more orders. It's truly unfortunate. The customer experience has been very lacking.
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