The service is incredibly unprofessional. They require IDs in-store when dropping off items, yet don’t ask for ID when sending items to their warehouse. Their internal system is dysfunctional, leading to a two-week wait for processing. They consistently lower the prices for items, despite having all the necessary details and acknowledging them in-store. Unlike other services that provide immediate price tags, this one takes far too long. In my experience, it was excessively prolonged. They mishandled my return of a luxury item, sending it back without confirming my return address and ultimately losing my package. Their claim of rejecting the item due to authenticity issues is outrageous, especially since it was purchased from an official retailer. They lack proper authentication skills and fail to uphold their pricing promises. Overall, they are unreliable and come across as a scam. Their store resembles a low-end secondhand shop compared to others that provide genuine luxury experiences. If you're seeking quality, I recommend looking elsewhere.
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