Used rebate mate for my tax refund back in 2024. No issues, everything ran smoothly. Use them again in July 2025 to have a completely different experience: HMRC account show money was sent to rebate Mate in August 25. I have been chasing ever since, to no avail. Enumerous emails to several people and different email inboxes, where the answer is always the same - either no answer or "we will investigate". Phoned directly last week and was told I would have an answer in 48hrs. No answer, no reply to my email either. Appaling service! No wonder people are thinking this is a scam. I will definitely stop recomending it to other people. My sister has the process open with them since August 2024... she received multiple fines as Rebate mate did not submit the self assessments on time and did not send required information, as they should. She had to sort everything directly with HMRC by herlsef as rebate mate kept saying they would contact them but HMRC was not contacted by this company. She hasn't received any refund so far.5 months in and I'm still waiting for the refund Rebate Mate already got on my behalf!!! If this is not fraud or crime, I don't know what this is... Shame on you
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At Rebate Mate, we're not just a business; we're a team of friendly professionals on a mission to help UK PAYE workers, just like you, claim the tax rebates you rightfully deserve. With years of experience, we've made it our goal to provide a seamless and transparent experience, ensuring you get every penny back.
