Review Time
I have emailed Rebate Mate for 1 last time this morning as my refunds were issued last summer and since then I have had 2 automated messages from them and a £100 late filing fine from HMRC. No contact at all since November which stated they were having issues with issuing money as they were being investigated due to transferring money to a diffrent bank account.
I have emailed Rebate Mate for 1 last time this morning as my refunds were issued last summer and since then I have had 2 automated messages from them and a £100 late filing fine from HMRC. No contact at all since November which stated they were having issues with issuing money as they were being investigated due to transferring money to a diffrent bank account.
All seemed good in the beginning, I was recommended them by a friend but it went on and on and then I got an email in December about funds being frozen, I’ve been waiting 6 months now. They’ve had the money from HMRC but I haven’t had a penny. Very upset
After a rocky patch with poor communication and being left in the dark, Lauren reached out to me at the start of the year to let me know that the company had changed management and we’re committed to making amends — since then they were very responsive and I’ve just been paid out this afternoon. I’ll give them the benefit of the doubt and 5 star as it’s money I wasn’t originally getting and didn’t have to do any work for.
Used rebate mate for my tax refund back in 2024. No issues, everything ran smoothly. Use them again in July 2025 to have a completely different experience: HMRC account show money was sent to rebate Mate in August 25. I have been chasing ever since, to no avail. Enumerous emails to several people and different email inboxes, where the answer is always the same - either no answer or "we will investigate". Phoned directly last week and was told I would have an answer in 48hrs. No answer, no reply to my email either. Appaling service! No wonder people are thinking this is a scam. I will definitely stop recomending it to other people. My sister has the process open with them since August 2024... she received multiple fines as Rebate mate did not submit the self assessments on time and did not send required information, as they should. She had to sort everything directly with HMRC by herlsef as rebate mate kept saying they would contact them but HMRC was not contacted by this company. She hasn't received any refund so far.5 months in and I'm still waiting for the refund Rebate Mate already got on my behalf!!! If this is not fraud or crime, I don't know what this is... Shame on you
Be aware this company delays payment of funds. After talking directly with hmrc,Who confirmed the payments from them had been paid out directly too this firm .There still saying it’s two more weeks until the process of actually paying the money to me will start. Claiming ridiculous delays from hmrc are the issue. I no 100% the money is in there acc as confirmed by hmrc. I wish I’d read all genuine reviews before using there service.Related alls unanswered texts ignored .Until the threat of reporting too hmrc and police then suddenly all calls answered !Coincidence?Please be very very careful entrusting this company with your rebate work
I had waited for months to hear an update and was finally contacted two weeks ago by Lauren.I was told there is new management now and the communication for the last two weeks has been brilliant, what I expected from the start and I'm delighted to have now had my rebate paid this morning. I can't give 5 stars as previously I would have given 1...but happy with the ending and I will use Rebate Mate again.
If I could give them a lower score than 1, I would. Poor communication from the beginning, and then leaving my rebate process owing several years late self assessment payments and penalties. Iv to appeal this over several months with the HMRC. No response from Anne the managing director, please please please avoid.
I Started my claim in early 2025, I was told payment would be with me by September 2025 however I have still not received anything, despite my HMRC gateway showing that they released the funds to rebatemate in June/July 2025. I’ve chased them multiple times since and I am yet to receive a response. I’m very disappointed in the service I’ve received from this company.
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At Rebate Mate, we're not just a business; we're a team of friendly professionals on a mission to help UK PAYE workers, just like you, claim the tax rebates you rightfully deserve. With years of experience, we've made it our goal to provide a seamless and transparent experience, ensuring you get every penny back.
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