rebelinternet.uk

Been with rebel for maybe eight months? It’s been spotty. But hopefully that’s now finally come t

Been with rebel for maybe eight months?

It’s been spotty.

But hopefully that’s now finally come to an end.

They offer really good customer service. When I pick up the phone to call them, I get straight through to a human without any switchboard.
Huge positive and I hope that they can keep that going and not go back on that in the future.

When I email them a support issue that email team actually picks up the ticket and respond to it promptly. Usually, I don’t want to do that sort of thing because you never hear back.

When I’ve logged issues via email, especially this latest time they don’t mess about with pointless troubleshooting steps that you know Isn’t going to fix the issue. They just straight up book an engineer to come out.

Same again with this most recent issues with unreliable service.

Toby made sure to dispatch an engineer without any need for back-and-forth or confirming any faults or anything else really. Really liked that.

So I guess I can still write them five stars, even though I’ve had unreliable service because the fault really lay with openreach in the end. It wasn’t really in their court.

I think as a business, they could maybe take a more proactive approach to finding faults and fixing them.

If I’m really being tight, why should I have to wait to tell them there’s an issue when every time I tell them there’s an issue, The response acknowledges it straight away because their systems can clearly see there’s an issue. As a business that relies on our connection for not only the Internet but also our landline having their unreliable service even if it wasn’t their fault could’ve been drastically reduced, had they made me aware to the length of the issues.
For example, after the engineer fixed the fault at the top of the telephone pole, he told us that a restriction had already been placed on our line to lessen the affected symptoms. Throttling our service well below what we were paying for.


It may well not be rebel Internet that did that, (who knows) but they certainly had the ability to know about it.

I think, ultimately that’s why I’m going four stars here.

Great customer service and great problem-solving once I go to them but they stayed quiet and didn’t tell me about the fact that my service had been throttled and restricted for X amount of time. Their system must’ve been flagging my line as problematic for awhile.

Date of experience: Mar 10, 2026