Regrettably, my experience with the service was far from satisfactory compared to others who left positive reviews. Although they did respond promptly, their assistance was lacking. I placed an order that arrived on the day I went into the hospital to give birth, so I missed the notification about the delivery. It was left outside, and when I returned home, it was not in the location indicated by the courier. Initially, I contacted the courier for help, and they were quite supportive, stating they would investigate. Meanwhile, I reached out to the sender, who told me that since it was marked as delivered, there was nothing they could do, even after I explained my situation. They insisted I should have rescheduled the delivery, disregarding my circumstances. I was told to wait three working days for the item to show up before they would request an investigation from the courier, adding another five days for a response. My order was marked as “delivered” on Sunday, and here we are on Wednesday with no resolution, yet I must wait even longer. The company has lovely items on their site, and I was eager to order more clothes now that I have given birth, but after this experience, I will not be returning.
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