I consider it appropriate to report a highly unsatisfactory purchasing experience with Rebike.On January 6, 2026, I purchased a Raymon e-bike valued at €1,599.00 through the Decathlon Marketplace (Order No. IT589EEDWJRA-A). On January 16, 2026, the delivery was unsuccessful, as the packaging was severely damaged and clearly inadequate for the transport of a high-value item, which compelled me to refuse acceptance of the goods. This was not due to any action on my part, but resulted from insufficient shipping conditions on the seller’s side.The refusal of delivery was duly recorded by the carrier, and the goods remained in the carrier’s possession. Nevertheless, as of today, Rebike has not issued a refund. I contacted customer service on multiple occasions, both via the call center and by email, and was repeatedly assured that the matter would be resolved promptly; however, no concrete action followed. I was informed that the refund would be subject to internal procedures and the physical return of the item, a position that I consider inconsistent with the proper handling of a delivery that never took place.To make matters worse, I was later offered the option to receive the same bicycle again after it had been returned to Rebike’s facilities in Germany and repaired, instead of being issued a refund. I found this proposal unacceptable, considering that the product was never delivered to me and had already been damaged during transport.Under applicable consumer protection laws (including the Italian Consumer Code for distance contracts and EU consumer rights rules), and in light of the significant damage to the packaging, I consider it appropriate that a full refund be issued via bank transfer rather than to the original payment method. Given that the delivery never occurred, I therefore expected a full refund without undue delay.Summary of the experience:• Failed delivery: The order was never delivered due to inadequate packaging.• Unsatisfactory after-sales handling: Numerous phone calls and written communications did not result in a resolution.• Compromised reliability: Purchasing through the Decathlon Marketplace suggested higher service standards; this experience raises serious concerns regarding after-sales support and warranty management.The initial intention to support the circular economy was unfortunately undermined by logistical and administrative handling that did not meet appropriate professional standards.
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Rebike Mobility ist Deutschlands führendes Recommerce-Unternehmen für E-Bikes und betreibt Europas größtes und modernstes Refurbishment-Center. Das Unternehmen bringt gebrauchte E-Bikes und Fahrräder namhafter Marken zurück auf die Straße – professionell aufbereitet, geprüft und zu attraktiven Preisen. Der Premium-Refurbishment-Prozess ist TÜV Rheinland zertifiziert und erfüllt höchste Standards in Qualität und Sicherheit. Durch einen Omnichannel-Ansatz erhalten Kund:innen einfachen Zugang zu refurbished Bikes über verschiedene Vertriebskanäle: über rebike.com, auf Marktplätzen wie eBay und Decathlon, in Flagship-Stores in München und Frankfurt sowie in Shop-in-Shop-Stores bei Decathlon. Kund:innen profitieren von einer breiten Modellvielfalt, Preisvorteilen von bis zu 60 % gegenüber dem Neupreis, zwei Jahren Garantie auf Motor und Akku sowie einem professionellen Service. Mit seinem zirkulären Geschäftsmodell bietet Rebike eine nachhaltige Alternative zum Neukauf und leistet einen wichtigen Beitrag zur Mobilitätswende, zum Klimaschutz und zur Schonung begrenzter Ressourcen. Rebike – Keep it rolling!See more
