Review Time
- size did not match Kalkhoff's recommendations
- trying to return the bike since Monday, January 19 ( 6 e-mails and 3 phone calls have been sent / made )
- any type of follow-up or instructions have yet to be received
update Wednesday, January 28
- request is being taken care of ( rating increased to 3 stars )
update Thursday, January 29
- new box is being send proactively and customer care is cooperating strongly ( rating increased to 4 stars )
I consider it appropriate to report a highly unsatisfactory purchasing experience with Rebike.On January 6, 2026, I purchased a Raymon e-bike valued at €1,599.00 through the Decathlon Marketplace (Order No. IT589EEDWJRA-A). On January 16, 2026, the delivery was unsuccessful, as the packaging was severely damaged and clearly inadequate for the transport of a high-value item, which compelled me to refuse acceptance of the goods. This was not due to any action on my part, but resulted from insufficient shipping conditions on the seller’s side.The refusal of delivery was duly recorded by the carrier, and the goods remained in the carrier’s possession. Nevertheless, as of today, Rebike has not issued a refund. I contacted customer service on multiple occasions, both via the call center and by email, and was repeatedly assured that the matter would be resolved promptly; however, no concrete action followed. I was informed that the refund would be subject to internal procedures and the physical return of the item, a position that I consider inconsistent with the proper handling of a delivery that never took place.To make matters worse, I was later offered the option to receive the same bicycle again after it had been returned to Rebike’s facilities in Germany and repaired, instead of being issued a refund. I found this proposal unacceptable, considering that the product was never delivered to me and had already been damaged during transport.Under applicable consumer protection laws (including the Italian Consumer Code for distance contracts and EU consumer rights rules), and in light of the significant damage to the packaging, I consider it appropriate that a full refund be issued via bank transfer rather than to the original payment method. Given that the delivery never occurred, I therefore expected a full refund without undue delay.Summary of the experience:• Failed delivery: The order was never delivered due to inadequate packaging.• Unsatisfactory after-sales handling: Numerous phone calls and written communications did not result in a resolution.• Compromised reliability: Purchasing through the Decathlon Marketplace suggested higher service standards; this experience raises serious concerns regarding after-sales support and warranty management.The initial intention to support the circular economy was unfortunately undermined by logistical and administrative handling that did not meet appropriate professional standards.
- size did not match Kalkhoff's recommendations- trying to return the bike since Monday, January 19 ( 6 e-mails and 3 phone calls have been sent / made )- any type of follow-up or instructions have yet to be receivedupdate Wednesday, January 28- request is being taken care of ( rating increased to 3 stars )update Thursday, January 29- new box is being send proactively and customer care is cooperating strongly ( rating increased to 4 stars )
My experience was somewhat strange. I bought an electric bike via Decathlon(apparently they are partners). The delivery time was decent, BUT the bike came with a really bent rear wheel, which would cost me around 500 euros(if i were to replace it on my own), and maybe its my fault that i bought a second-hand bike, but i did not expect something like this from Decathlon. In their description, Rebike said that the product was professionally inspected, but how did they not see the bent rear wheel? I asked for a return pick up, and they arranged it via email, but the truck hasn't shown up at all on the agreed date and i am still waiting for their response and the truck. Soon the return period will expire and i will be left with a defective product, I don't know what to do
Nice bike, excellent condition for a great price. Specialized Vado Turbo 3.0. Superb process, package / box was sturdy and the instructions were clear. People ask me if the bike is new Nd are blown away when they hear the price. Only limited mileage and it‘s an excellent ride so far. I‘m a happy camper! -/- Some payment options weren‘t available from the start, which caused some minor irritations. Because I needed to do a full authentication procedure multiple times and it didn‘t work in the end. The payment options (post payment) weren‘t available anymore after authentication.
UPDATE 2.0:Rebike is dishonest to the core. Customer service mainly trying to remove all evidence of their actions from online, they constantly contacting all services to demand to remove critical comments. So, be aware. all written below stays, plus they will chase your comments are waste more of your time to responding to all services just because you expressed your honest opinion.UPDATE: After almost one month of constant emails and calls the issue was solved. The repairs were made and finally Rebike paid for the repairs, so that the bike could be restored after damage, caused by shipping. Still it took way too long to be resolved and communication is less than appropriate. The biggest problem is the unrealistically low repair budgets and lack of solutions and choices to be given to customers to fix the issues immediately, when it is reported. That would improve overall experience from the purchase and give confidence in the company. At this point repeat business is not possible, as alternatives seems to be less time consuming and less stressful.Very bad experience!! Terrible customer service!! Terrible delivery!! Bike is completely broken, does not even roll!! So they deliver to France, and their delivery partner just throws bike over the fence like garbage, where it is lying open under rain for days until I came back from vacation. No notification of delivery or attempted delivery even given, no calls, nothing. No apology from the company, no solution to adjust this problem. They did complain though, that I should have been at home during long weekend, patiently waiting for the delivery. Next, since bike has no packaging inside the box, naturally, rear derailleur is broken. So much so, that the bike can not even roll. Company offers me generous 40 euros budget to repair at a local bike shop and anything beyond that needs to be agreed with them before I can do the repairs. So they imply that my time worth nothing and I have to go to the bike shop and back multiple times to solve the problem that appropriate packaging and respectful delivery will not create at the first place. As it is, bike is lying weeks in the garage, because I received essentially a bag of random spare parts, scratched up and dented all over, despite the promise to receive a bike that can run out of the box. This is a scam company that has no interest in helping you solving problems that they created. I had to call them 4 times and email many times, over and over. All I can count on is pathetic 40 euros budget (later upgraded to a whopping 60 euros!!!!!!!) to repair expensive derailleur and many empty promises, that of course will never become truth. But what Rebike is very busy doing is trying to lie and cheat their way to remove genuine negative feedbacks from disappointed customers like myself from various platforms to hide their dishonesty, unprofessionalism and lack of customer service.Never ever buy from them anything, you will regret it like many of us did!238987 Ghost Hybride Kato FS S4.9 AL night black neon red Taille du cadre: 46 cm / L - Kilométrage: 178km
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Rebike Mobility ist Deutschlands führendes Recommerce-Unternehmen für E-Bikes und betreibt Europas größtes und modernstes Refurbishment-Center. Das Unternehmen bringt gebrauchte E-Bikes und Fahrräder namhafter Marken zurück auf die Straße – professionell aufbereitet, geprüft und zu attraktiven Preisen. Der Premium-Refurbishment-Prozess ist TÜV Rheinland zertifiziert und erfüllt höchste Standards in Qualität und Sicherheit. Durch einen Omnichannel-Ansatz erhalten Kund:innen einfachen Zugang zu refurbished Bikes über verschiedene Vertriebskanäle: über rebike.com, auf Marktplätzen wie eBay und Decathlon, in Flagship-Stores in München und Frankfurt sowie in Shop-in-Shop-Stores bei Decathlon. Kund:innen profitieren von einer breiten Modellvielfalt, Preisvorteilen von bis zu 60 % gegenüber dem Neupreis, zwei Jahren Garantie auf Motor und Akku sowie einem professionellen Service. Mit seinem zirkulären Geschäftsmodell bietet Rebike eine nachhaltige Alternative zum Neukauf und leistet einen wichtigen Beitrag zur Mobilitätswende, zum Klimaschutz und zur Schonung begrenzter Ressourcen. Rebike – Keep it rolling!See more
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