If I could give a negative rating, I would! My daughter opened this gift on Christmas morning and started crying. The lovely baby shown in the picture is nothing like the unsettling doll we received. I've been in email exchanges for three days, sent photos, and requested a refund… today they informed me that the maximum refund I can receive is 30%. I feel foolish for not verifying that this was a legitimate site, and I'm shocked that they are still allowed to operate! PLEASE AVOID THIS PLACE! The return address provided was someone’s home in another country… the doll is horrifying and has matted hair and a bright red face! I will be doing everything I can to warn others online!
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