I'm absolutely sick. I ordered a doll for my daughter's 8th birthday (keep in mind she's been wanting a reborn for 2+ years and so this was going to be her gift from her dad and I). I found a doll listed under the fast shipping category (3-7 days). I placed my order on 8/26. I received an email stating on 8/28 that the order had shipped on 8/27.Fastforward 8 days. I email company to inquire about where my order would be after being sent a tracking number that was invalid with every delivery company. I was sent a screen shot of who knows what and told to be patient. I was also told that the doll I ordered didn't qualify for the 3-7 day shipping despite it saying so on their site.Fast forward to today (9/22/21). I have sent numerous emails to the company requesting a refund as I have still not received my order and at this point, I feel we have far exceeded the expected delivery window. They have ignored every question I have asked and they have refused to not follow their return/refund policy they have listed online. They are now flat out refusing to refund my 100+ dollars and still have not delivered my ordered. Based on all the red flags, I'm going to assume it was never in fact shipped.I have checked with my neighbors and no one has seen the package or received it by accident. I also have cameras around my home and by my front door. It was never delivered.I keep getting a response to my email telling me to go to the post office (which I have already done and they keep saying I need to contact the company). The company keeps saying I need to obtain a handful of documents and then have to submit said documents to another company and this and that. No where on their site does it say customers will be required to go on a wild goose chase to obtain a refund.Money is tight as it is and we are now 3 weeks past my daughter's birthday and she's heartbroken. The shotty customer service this company has provided and them being in the business of stealing people's money and not providing a product or refunding money speaks volumes and it all makes me sick to my stomach. Please save yourself and your little girls from heartache and don't even bother because you will never see your money again.
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It's more than a doll. It's a beautiful work of Art!