Review Time
Caution: Avoid this site. The doll's hair fell out in chunks due to poor securing, the body feels excessively rubbery, and the support team declined to honor the warranty. Additionally, they expect the customer to cover $93 for return shipping. This is entirely unacceptable.
CAUTION. Avoid purchasing from this platform. The doll’s hair fell out in clumps due to improper securing, the body feels very rubbery, and the company refused to honor a warranty. They also expect the customer to cover $93 in return shipping. Completely unacceptable.
I'd rate lower than 1 if possible. DO NOT buy a doll from this seller. I had the worst experience this year (2025 Christmas). I ordered my dolls during a sale, and not only did the packaging arrive broken, but the product quality was awful, and they sent the wrong dolls. One was made of plastic instead of silicone, another had the wrong hair/face, and the most expensive doll was supposed to have painted hair but arrived with shedding hair. I was very disappointed and tried to communicate with the company to get my correct order. They refused to acknowledge this and said I needed to pay to return the incorrect items to China before I could get a refund. This took weeks of back and forth. They offered a 15% discount, but I don't want these dolls! It’s not what I paid for. They went silent when I mentioned disputing the charge and contacting the authorities. I wish I had seen these reviews first, as this seems to be their standard practice. DO NOT PURCHASE FROM THIS SELLER! I have been trying to reach out for over a month now, sending pictures, documenting everything, and they ignore my requests for the correct doll or a refund unless I pay for return shipping. This is a scam; do not buy from this company.
Terrible experience. I never received the item and reached out to the support team. They instructed me to follow up with the courier myself, which is not my responsibility. I clearly communicated this and requested a refund. I was then told to go through insurance, so I reported the transaction to my bank and will be pursuing this matter further. I cannot recommend this platform at all.
I was initially worried about buying this doll due to the reviews. I was ready to return it as soon as it arrived. What a pleasant surprise! It is a beautifully crafted 20” silicone baby doll. Thank you for the quick shipping and the lovely doll.
I ordered a baby from this seller and received one that didn't resemble the one I had ordered. I emailed them for assistance but got no response, and when I contacted them through chat, they wanted me to pay for additional services. Please avoid this seller!
I regret not checking reviews first. Fraudulent sellers. They advertise genuine lifelike reborn dolls, but what I received wasn’t lifelike at all. I paid extra for a silicone vinyl body, but it feels more like plastic. They won’t cover return costs and constantly offer minimal refund percentages. It’s a £73 baby! A 10% refund is unacceptable. I can easily find the same item on other sites for half the price. Clearly, they are using widely circulated images to sell a counterfeit version. Total waste of money and time.
I ordered from this seller, and when I received the doll, it looked nothing like the picture on the site. I bought this as a Christmas gift for my daughter. I'm currently trying to get a refund, but it seems like it will be a challenge, as I haven't received any assistance. AVOID THIS WEBSITE! IT’S A SCAM.
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