I sent them my MacBook, which was in excellent, almost new condition. The device was original and had been replaced by Apple according to their official policy and warranty. I also included the official Apple documents showing that the replacement and repairs were done properly with genuine parts. Because of that, and based on the pre evaluation questions I answered, I expected a fair and straightforward assessment.When rebuy checked the device, they told me the MacBook was “manipulated.” This was surprising, because the Apple papers clearly confirmed the opposite. I contacted customer service and explained everything again, including the proof from Apple.From one side I understand that rebuy has strict rules and that this can help with consistency. But in my case these strict rules went beyond the actual situation and even beyond the official Apple standards, which made the assessment feel unfair.Their reply was polite and they said they understood my frustration, but nothing was actually solved. There was no second check and no real explanation for why their assessment did not match the official Apple report. In the end I felt that my MacBook was not evaluated fairly.I am sharing this experience so that future customers understand what happened in my case and so the company can hopefully improve its assessment process. Again, this feedback is only about this one specific transaction.
Claim your business profile now and gain access to all features and respond to customer reviews.
Verkoop je oude elektronica! ✓Vaste verkoopprijs ✓Gratis verzending ✓Snelle verwerking. Telefoons, tablets, consoles en camera's, reBuy koopt het in!
