I ordered Beats by Dre pro earbuds. They were giving me huge issues so I sent them back. The package was signed for and delivered at the correct address, however ReBuy claims they didn’t receive it and won’t budge. Extremely inadequate customer care dept. that seems to have nobody present willing to listen to the customer. All replies were generic and written with lack of compassion in a non negotiating manner. I now have no earbuds ánd lost the money. Would not recommend whatsoever.EDIT AFTER READING REPLY:ReBuy only offered one service to return the item. One that has lost my items several times in the past. Speaking to all three services it took for my shipment to get to ReBuy’s depot, I was assured the oackage was delivered and scanned in. Also, all said ReBuy had to file the claim as the package is in different territory than the sender (plus they only speak German) and ReBuy wasn’t willing to do so. ReBuy not once met me in the middle in this entire process. I also never received a reply to my last email. They must know they’re being unreasonable.
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