I recently sold my Macbook to Rebuy.nl and was provided with a UPS label for shipping. Unfortunately, my laptop was lost in transit. Rebuy advertises that their labels are insured, so I expected them to cover the loss. However, my experience with their customer service has been extremely disappointing and frustrating.Order TRN49654039Rebuy.nl refused to pay out the insurance coverage, claiming that I am a business owner and not a consumer customer. This is simply untrue; I am a consumer customer and should be entitled to the same protection as any other customer. Furthermore, I could not find any specific clause in their Terms and Conditions that excludes business owners from insurance coverage.It has been over three months since I first contacted Rebuy.nl, and the issue remains unresolved. Their refusal to honor the advertised insurance policy not only demonstrates a lack of integrity but may also constitute false advertising.I strongly urge potential customers to be cautious when dealing with Rebuy.nl. Their advertised policies may not be honored, leaving you with a significant financial loss and a prolonged, frustrating experience. I regret having chosen to do business with them and would advise others to look for alternative platforms that are more transparent and reliable. I have lost more than 2200 Euro with them.
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Verkoop je oude elektronica! ✓Vaste verkoopprijs ✓Gratis verzending ✓Snelle verwerking. Telefoons, tablets, consoles en camera's, reBuy koopt het in!
