rebuy.nl

Not recommended as Seller Platform

My first experience turned out to be very negative with ReBuy. I have Samsung Note 8 for sale. When this is a relative old model in the rapid changing phone market, the device was kept under excellent conditions as I am a very careful user, and very conscious about the value of good condition in 2nd hand markets. I choose rebuy after reading multiple reviews, the feedbacks are not optimal, but acceptable.My phone was quoted for a compensation of 252 EUR (TRN47982436) based on the condition I entered into the website, and I carefully packaged the device in its original box with all the accessories never used and still in its original plastic wrap. ( Including unopened headphones). Charged the phone almost at 100%, and reset it at factory setting per the instructions. The whole package was wrapped with multiple protection to make sure no damage. I made the big mistake for not taking any picture of the my phone before it was send to Rebuy through DHL as proof, and few days later the review I received was: - There are additional signs of use that affect the overall impression: Front ( I enlarged the Image to the max, and couldn't see anything) I would attach their picture as proof, but the feature is not available in truspilot. Not to mention that device has been in a protective case since I purchased it, the whole device has not crack, no paint loss, no sign of use at all. Reason why I was confident when selecting the condition in the selling platform)- The following problems occur with the display - Severe defect (clearly visible) ( again same thing, I can't see anything from their image )- The stylus is missing. - I can't believe they lost it. I had that pen in the phone slot for 3 and half years, went everywhere with it, and it stayed there until the very last minute I packed it.For these reasons, they offered me € 17.85. I tried to contact their customer service for some more insights, but they are never available to be reached. I turned down the offer, and now I am waiting my phone back. If the stylus is missing, I will be very pissed, and will definitely keep complaining within my consumer rights. There is also an additional comment, where they stated the charging plug still in original wrap is not suitable for NL, therefore they can't use the phone.Here, a constructive criticism for the Rebuy as business. Not all people lives in Netherlands buy their phones in the Netherlands. Train your people to be more business minded, you have markets in other countries, a plug not suitable for Dutch market, might be suitable for your other markets. Advice for sellers: take pictures as proof if you plan to use this platform. Personally I think I will not use this type of service anymore. I am certain I can trade my phone for reasonably good price through C2C market platforms.Update: Today I received my phone back. Stylus is where it suppose to be, so it means the technician who checked it, does not know the phone model enough to know where to look. Secondly, the phone was indeed in perfect conditions, no scratch or anything as suggested by their technical review. My conclusion is that they preferred newer models, and didn't want to take the risk to have the phone in their inventory. However, if you didn't want older phone models, then just take it off from your acceptance list.

Date of experience: Sep 01, 2022