My husband purchased a Hyperice Normatec 3 recovery system from Recovery for Athletes on July 5, 2025 (Order RFA64159) as a gift because it was on sale. I had back surgery on November 4, 2025, and I was medically restricted from using recovery/therapy devices before surgery and during recovery, so the package remained unopened.On February 7, 2026, I opened the factory-sealed packaging for the first time after emailing Recovery for Athletes to request registration information so I could register the purchase and begin using it safely. When I opened the boxes, I discovered the shipment was incomplete.What I received: • Leg attachments (2) • Arm attachments (2) • Hip attachment (1) • HoseMissing essential items (required for the system to function): • Normatec 3 control unit (the main device/pump) • Power supply/chargerWithout the control unit and charger, the system is completely unusable.I contacted Recovery for Athletes immediately and provided photos of the boxes and everything included. Their response was that the control unit “should have been inside the box,” and they directed me to contact Hyperice. I followed their instructions and contacted Hyperice support. Hyperice responded in writing that because the purchase was made through a retailer (not directly through Hyperice.com), the retailer is responsible for resolving missing components, and they directed me back to Recovery for Athletes.I returned to Recovery for Athletes with Hyperice’s written response and again requested a reasonable solution: either ship the missing control unit + power supply (so the product is usable) or authorize a return with a full refund since the system cannot function as delivered. Recovery for Athletes ultimately stated they were unable to assist further.Bottom line: I paid for a complete recovery system but received attachments only, and after providing documentation and following every step requested, I was left without a working product or a resolution.
Claim your business profile now and gain access to all features and respond to customer reviews.
Recovery For Athletes is the most trusted injury and muscle recovery store providing the best muscle & injury recovery resources on the market today.
