UPDATE: After a few hours, the support team reached out, indicating I had mistakenly purchased the Windows version of the license instead of the Mac version. I'm unsure if it was my error or a website glitch, but I'm relieved they responded. I will update my review again if they resolve the issue. I tested the free version of the software, which worked well, but the license key for the paid version doesn't function. Their live chat is unavailable, and my email hasn't been addressed, which is quite frustrating as I need to complete this task. The free version leaves a big watermark on saved messages, making it useless while I await support.
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