I subscribed to Recraft AI's annual Advanced Plan during their Black Friday sale. In February 2025, the platform experienced a complete service failure lasting over 5 days. During this time, users couldn't access ANY generated content - the core function we paid for.What followed was deeply concerning:1) No official announcement about the outage2) Support staff with no information about the problem3) Premature claims that "everything is fixed" when it wasn't4) When requested, they DENIED my refund by claiming it was a "minor issue" affecting only "History view" despite their own team confirming they "worked all weekend" to fix itOnly after filing formal complaints with consumer protection authorities and my bank did they suddenly reverse course and provide the refund - while still downplaying the severity.Their handling showed concerning patterns: delayed responses, inconsistent information, dismissive attitudes toward legitimate concerns, and attempting to reframe a complete service failure as something minor.If you're considering Recraft, be aware that when their service fails, they may minimize the problem and resist providing appropriate remedies until faced with regulatory pressure.
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