RedAwning is a nightmare to work with. RedAwning got my incoming date wrong - not what I wanted to deal with after a long day of travel. After some desperate phone calls, a couple of customer service agents, and much time on the phone we were finally able to get in just before midnight. We had shopped on our way and our refrigerated goods were all rotten by then. The kitchen had not been cleaned. They said they would send someone, but there was no evidence of that happening. I ended up scrubbing the kitchen down, including cleaning dead beetles out of the silverware drawer. The customer service reps said they would get back with me about compensation. I never heard from them. I wrote that we were leaving on check out day, and said I was still waiting to hear about a resolution to the problem. I got a reply… my compensation, sorry about that. And if you need anything during your stay to contact them. I just told them I was leaving. After contacting them a few times, I was told the team was giving me a $100 refund on about a $450 a night stay. We stayed for 5 nights. I wrote asking how they achieved that amount. It has been 4 days and I still am awaiting a reply. The lodging was okay - a bit like staying at Grandmas house, complete with the dust and spiderwebs. But RedAwning is a no go for me.
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We aim to redefine vacation hospitality by combining the ease, trust, consistency, service and benefits of a hotel stay with the extraordinary diversity and value of vacation properties to improve the experience for both guests and property managers.
