Review Time
The accommodation was infested with bugs and the beds were unusable due to sharp metal protruding. We endured loud children until 1 AM, along with banging on the walls. When we requested a different unit, it was in the same poor condition, also infested with bugs and had uncomfortable beds. The owner informed us that to receive a refund, we needed to return the keys and leave immediately, which left us to sleep in our car on the streets. The owner failed to respond to the service regarding our refund request. This organization lacks integrity, and I would not recommend booking with them. I have yet to receive a refund.
RedAwning is a nightmare to work with. RedAwning got my incoming date wrong - not what I wanted to deal with after a long day of travel. After some desperate phone calls, a couple of customer service agents, and much time on the phone we were finally able to get in just before midnight. We had shopped on our way and our refrigerated goods were all rotten by then. The kitchen had not been cleaned. They said they would send someone, but there was no evidence of that happening. I ended up scrubbing the kitchen down, including cleaning dead beetles out of the silverware drawer. The customer service reps said they would get back with me about compensation. I never heard from them. I wrote that we were leaving on check out day, and said I was still waiting to hear about a resolution to the problem. I got a reply… my compensation, sorry about that. And if you need anything during your stay to contact them. I just told them I was leaving. After contacting them a few times, I was told the team was giving me a $100 refund on about a $450 a night stay. We stayed for 5 nights. I wrote asking how they achieved that amount. It has been 4 days and I still am awaiting a reply. The lodging was okay - a bit like staying at Grandmas house, complete with the dust and spiderwebs. But RedAwning is a no go for me.
The property is next to a small creek, which makes for a quiet and relaxing environment. Having coffee outside on the small porch area in the morning was the highlight of our stay. The creek and view were amazing as we saw some deer grazing next to the creek. The downside to our stay was the fact that the property needs some attention; you can see that a lot of effort was made in upgrading the kitchen area, the tile backsplash, and the new cabinets are really nice. The mattress needs to be upgraded, and both the shower and bathroom sink are slow to drain. The thing that stood out the most to me was the lack of attention to the property itself. There are spiderwebs along the railings. walls, the undersides of both porches. It just seems like no one has given any attention to these small details for a very long time.
I rented a property 3 months ago and had a lot of issues. When the property owner didn't send the refund they promised I reached out to customer service. The initial intake went well but then I had to email them multiple times to get a response. Still waiting on my refund. I spend a lot of money on this property and it WAS not worth it.
Hosts beware. Do not list with this rental platform. The communication, follow through, and payment processes are horrible! It has been 2 weeks since we hosted a two-day rental and no one has responded to a single email that we have sent and we have had to involve the Better Business Bureau of the polarimo County California local licensing board. Do yourself a favor and read the Better Business Bureau and all reviews that aren't published by Red awning as they are biased. Unless you feel like being constantly managing right awning more than you would have managed your own platform or property. They are simply a high price listing service that expects to get cleaners through turno and maintenance through Thumbtack and will say they are a full service platform but they are no service platform. Please do your homework and believe the things you read
I had a very disappointing experience with RedAwning, specifically with a representative named Scott. He was not only unhelpful, but he also demonstrated a complete lack of knowledge. Instead of trying to help or offer solutions, he was dismissive throughout the call and ultimately hung up on me before I had even finished speaking. This behavior is completely unacceptable. It has caused me to lose all trust in RedAwning.
You canceled my reservation not 20 minutes before we arrived from Boston. Your site and Latch were terrible to use.Fortunately Airbnb Bailed us out. I will never use your site again. No one responded from customer service or timely on your live chat.Nothing was any good, we took a risk trying new site, and won’t do that again.
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