If I could leave a zero, I would. This company does not fulfill the promises on their site, during conversations or in the documentation that I have through multiple emails. When we arrived at the rental, we were told that we would be unable to purchase access to the spa and gym because Ero Rentals did not submit the paperwork that I told them needed to be done 10 days prior. I was in contact with them two weeks before check-in and they told me I was wrong at that is not necessary. I have multiple sources of documentation of these conversations, and they still will not take responsibility for this loss. I then had to purcahse an additional hotel room through the hotel so that we could access the fitness center as we had planned. This. is a hugh finacial loss.
Horrible communication! Took hours to speak with a human being when their website access to the check-in information was unable to be viewed because of their own accounting error. Then, the room had restrictions on use of the air conditioner because they claim it will cause it to freeze and the renter would be held responsible for repairs. The room was musty, hot and uncomfortable, but we still needed it becasue the new room I had to purchase in the hotel did not have a big enough space.
Horrible communication from the time I booked!
The receptionist at the desk, many other units at the Carillon on Airbnb and VRBO all state this policy, I conveyed this to EroRentals and RedAwning, they insisted I was wrong, so I trusted them but in the end, we could not use the facilities as we were told we would be able to purchase once on property. This is 100% fault of Ero Rentals and Red Awning and the local property owner, I should be reimbursed for the entire unit.
I have recordings of voicemail messages, multiple emails and copies of chats to prove all of the above.
If you own unit 309 at the Carillon, I suggest you find a new property manager.
Claim your business profile now and gain access to all features and respond to customer reviews.
We aim to redefine vacation hospitality by combining the ease, trust, consistency, service and benefits of a hotel stay with the extraordinary diversity and value of vacation properties to improve the experience for both guests and property managers.
