The bus operator merged the passengers with another bus, probably because they did not get enough booking. Redbus was unreachable. The automated bot kept repeating the same meaningless answer. Redbus WhatsApp chat kept diverting me to the automated bot only. Worst travel of my life. Redbus is most unresponsive. When you book through Redbus, there is no contact of the bus operator given. So there is no way you can contact anyone.
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