Review Time
I'll book bus ticket in this apps Lonavla to bangalore when I enter the bus lots of tobacco power are spreed in my sleep place another things is as A man aim not comfortable to sleep with any other guy whom iam not close their is a one bus conductor who can open my place and can sleep everytime
I had booked a ticket from kozhikode to kayamkulam .The bus cancelled the ticket and till date i havenot recieved the refumd.
whenever i am contacting them they say it has been processed succesfully. Only god and redbus knows where and which account the money has been transferred.
you have no provisions to contact Redbus and it goes to the automated service.
Please my friends do not use REDBUS they will only drain your money
Very very worst service unable to reshuffle the ticket and after reshudule no option of cancelation ticket no confirmation mail regarding the cancelation policy with out traveling i wadted 3800 from banglore to vijayawada they are not returning my money asked for confirmation mail regarding the policy not ready shhare
I booked my tickets through REDBUS.IN for UNIVERSAL TRANSPORT SERVICE (UTS) from Velankanni to Bangalore on 15/02/2026, PNR 154029 & 154028, and this has been one of the worst travel experiences of my life.
1. Delayed Departure & Seat Confusion:
The bus was delayed by nearly one hour without any proper communication. When boarding, seats were duplicated and allotted to multiple passengers, leading to confusion, arguments, and unnecessary stress right at the start of the journey.
2. Poor Hygiene and Amenities:
The bus seats were dirty and stained, completely unhygienic for passengers. There were no blankets or pillows provided for an overnight trip. When asked, the driver said the blankets were “sent for washing” — a completely unacceptable excuse. The AC vent above the seat was broken and stuffed with tissue papers and polythene covers, making the journey extremely uncomfortable. Additionally, no drinking water was provided during the entire trip.
3. Extreme Safety Issues:
At around 2:00 AM, the driver stopped the bus at a remote location for a temple visit, leaving passengers — including children, a newborn baby, elderly passengers, and women — stranded in a dark and isolated area. This was frightening and completely unsafe. On top of that, the driver demanded payment at 2:00 AM, adding to the stress and discomfort.
4. Unprofessional Conduct:
The overall behavior of the staff and the lack of basic amenities reflect gross negligence and unprofessionalism. There was no consideration for passenger safety, comfort, or well-being, which is completely unacceptable for a reputed transport service.
Conclusion:
This journey was unsafe, unhygienic, and poorly managed. I am compelled to share this as a review to warn other passengers. I would strongly advise against traveling with UTS or booking through Redbus until they seriously improve their safety, hygiene, and professionalism standards.
It's very bad experience... redbus customer care not response to the customer queries.....i didn't see this Kind of bad service in my life and I loss my 2000 ticket amount and my 1st job
Worst bus service. It was delayed. They did not provide the most basic amenity of all - pillow and blanket. What is the point of a sleeper bus if you cannot provide pillow and blanket.
i had booked the ticket on 21/1/26 from karad to vadodara my seat no s6,s7. however local operator allocated my seat to other persons. hence i am unable to travel. and red bus given 268 refund. i had paid 2000 to buy ticket.so please do not book the tickets on redbus.in. its cheating with customes. no one is responding from their grievance cell.
The service from the company is incredibly disappointing. The driver of the bus was under the influence and has been apprehended by the authorities. Despite this serious issue, they have yet to provide a replacement driver, leaving us waiting for an extended period. If you are considering traveling with them, I strongly advise against it. We feel both distressed and anxious about how the remainder of our journey will unfold. Please think twice before relying on this service.
⭐ 1 Star – Booking Cancelled, Poor Treatment, and No Refund I had a confirmed reservation at a certain resort for Sunday, 4 January 2026, and the full payment was made in advance through a booking platform. When we called the provided contact number, the individual who answered (claiming to be the owner) was rude and unhelpful with directions. After traveling over 220 km by bike, we arrived at the property, only to be informed that our confirmed rooms were unavailable. The staff insisted we pay the full amount again to secure a room, despite showing proof of our payment and confirmed booking. They denied us both accommodation and a prompt refund. Due to the New Year rush and lack of available rooms nearby, we had no choice but to cancel our trip. Initially, customer support assured me that the refund would be processed. However, as of today, 15 January 2026, I have yet to receive it, despite numerous calls and messages. There is no proper complaint option or visible chat history in the app, making it extremely difficult to follow up. To make matters worse, the customer support representative I spoke with today was disrespectful, ridiculed my situation, and used harassing language. This was incredibly humiliating and unacceptable. This experience ruined our New Year, caused financial loss, physical exhaustion, and mental distress. Both the booking platform and the resort showed no accountability or respect for their customers. I strongly advise others against trusting this resort or relying on the promises made by the platform. Paying in advance does not guarantee anything here. Very disappointing. Never again.
Hello team, I'm truly dissatisfied with the service this time. I booked a bus, but the driver did not pick me up from the platform. I called him just before 11 am to inform him that I was coming from the lift to the platform, and the bus was right in front of me at 11 am. However, the driver refused to let me board, claiming it wasn't our bus. I tried to reach him again, but he wouldn't allow me to. I spent a significant amount on this trip, having booked 4 tickets for over 3000 rupees, traveling from one location to another. When I later contacted the conductor to request that they wait for us outside the station, he also denied my request. I'm really unhappy with your service this time. Please process a refund as this amount is considerable. Thank you.
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