Booked Mumbai Nerul to Pune Swargate via Redbus on the Neeta Travels bus. The bus was 40 min late to Nerul due to heavy rain. My seat no A as well as seats B,C,and D were soaked as the AC ducts were pouring water onto the seats. Drivers response was to go and find a seat that was empty and to sit there. The bus gearbox was obviously defective as it was creating a huge noise everytime gear was being changed. The bus then managed to make it to the Khopoli plaza where diesel was taken. After this the bus wouldn't start and the drivers solution was to tell the passengers to go and find their own way to Pune. It was raining very heavily and was a complete nightmare to make alternative arrangements. Redbus says that since they have carried us halfway they will refund half the fare. They contracted to carry us from Mumbai to Pune. They did not do this. Yet these people get away with breach of contract by saying that they will return 280 rupees. I will never ever again use Neeta travels or Redbus again. Government buses are better.
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