If there had been an option for 0 stars, I would have chosen it. I strongly advise against booking anything through this platform, as they show little concern for their customers and prioritize their drivers. My bus was delayed by 2 hours without any prior notice, leaving us stranded on the highway. Now, they claim that a refund is not possible and suggest finding another alternative if I'm unhappy. Is this really the solution? The service was terrible, and I will never use this platform again; it was my first and last experience.
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