Hello team, I'm truly dissatisfied with the service this time. I booked a bus, but the driver did not pick me up from the platform. I called him just before 11 am to inform him that I was coming from the lift to the platform, and the bus was right in front of me at 11 am. However, the driver refused to let me board, claiming it wasn't our bus. I tried to reach him again, but he wouldn't allow me to. I spent a significant amount on this trip, having booked 4 tickets for over 3000 rupees, traveling from one location to another. When I later contacted the conductor to request that they wait for us outside the station, he also denied my request. I'm really unhappy with your service this time. Please process a refund as this amount is considerable. Thank you.
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