⭐ 1 Star – Booking Cancelled, Poor Treatment, and No Refund I had a confirmed reservation at a certain resort for Sunday, 4 January 2026, and the full payment was made in advance through a booking platform. When we called the provided contact number, the individual who answered (claiming to be the owner) was rude and unhelpful with directions. After traveling over 220 km by bike, we arrived at the property, only to be informed that our confirmed rooms were unavailable. The staff insisted we pay the full amount again to secure a room, despite showing proof of our payment and confirmed booking. They denied us both accommodation and a prompt refund. Due to the New Year rush and lack of available rooms nearby, we had no choice but to cancel our trip. Initially, customer support assured me that the refund would be processed. However, as of today, 15 January 2026, I have yet to receive it, despite numerous calls and messages. There is no proper complaint option or visible chat history in the app, making it extremely difficult to follow up. To make matters worse, the customer support representative I spoke with today was disrespectful, ridiculed my situation, and used harassing language. This was incredibly humiliating and unacceptable. This experience ruined our New Year, caused financial loss, physical exhaustion, and mental distress. Both the booking platform and the resort showed no accountability or respect for their customers. I strongly advise others against trusting this resort or relying on the promises made by the platform. Paying in advance does not guarantee anything here. Very disappointing. Never again.
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