I frequently use this app for booking round-trip tickets, but this time I was only informed right before boarding that the bus would terminate at a different location instead of the expected one. If the destination has changed, why is the app still selling tickets for the original drop-off point? This is very misleading. Additionally, I received no advance notice and was only informed at the counter when exchanging my ticket, which left me with no time to adjust my plans. Arriving at the new location late at night meant no public transport was available, forcing passengers to use rideshares. It would have been more sensible to fly than use this service. The most frustrating part is that the app continues to advertise the original destination, deceiving customers. I am very disappointed and hope this issue is taken seriously.
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