I attempted to reschedule a ticket at an additional cost, but ended up with the same booking as before. Customer support was unhelpful, stating they would resolve the issue within 24 hours, but after a week, I still had no response. Eventually, I had to buy another ticket, resulting in paying three times for the trip. They claimed there were no technical issues on their end, which seems suspicious. It feels like a scam when they charge extra for a rescheduling that doesn't actually change anything.
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