I had a very unsatisfactory experience during this trip. Upon arriving at the bus station, one of the drivers carelessly handled my luggage. When I kindly requested him to be more careful, he responded rudely and shouted at me. This treatment is unacceptable for customers. At the Malaysia checkpoint, the driver indicated he would wait for 30 minutes. We cleared immigration in under 20 minutes, but the bus left us behind despite having paid over 200+ MYR for our tickets. With no alternative buses available, we were stranded for nearly an hour searching for options. Afterward, we booked another ticket for two, but the pickup location was incorrect (we assumed Larkin was the same as the checkpoint). We waited for an hour only to find out we were misinformed. Ultimately, we had to buy another set of tickets from a different platform and rely on another bus company to get us to our destination. In total, we incurred over 400+ MYR due to this ordeal. This has been the worst long-distance bus experience I've encountered, even though it was only my second time on this route. I am formally requesting a refund for the trouble, expenses, and stress caused by the drivers and the mishandling of the situation.
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