I ordered two items (Ducray Anaphase and La Roche Posay Kerium DS) and the experience was completely unacceptable. The package arrived with absolutely zero cushioning inside to protect the items. Because of this, the Anaphase bottle was loose, the cap was completely broken, and the shampoo was leaking. The Kerium box arrived with torn plastic marks, making it look exactly like it was forcefully ripped off a promotional bundle to be sold individually. The entire shipment felt like buying second hand items from a street market rather than a reputable online pharmacy.To make matters worse, when I contacted customer service and provided clear photos of the broken cap and leaking liquid, they completely dismissed the issue, claiming that "only the external boxes were damaged" and wasted my time instead of offering a real solution. Completely unprofessional and a terrible way to treat customers. I highly advise avoiding this store.
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