I had a very disappointing experience with Redeem Vacations.
My booking was affected by an external situation that made travel unsafe. I contacted the company not to cancel arbitrarily, but to request a reasonable solution such as rescheduling or an alternative option.
Instead of providing support, the company proceeded with cancellation without my clear final consent and has since failed to offer any concrete resolution.
For several days, I have only received generic responses like “we are waiting for the hotel” without any timelines, guarantees, or accountability from their side.
As a customer, I find it unacceptable that a service provider does not take responsibility and shifts everything to a third party, while leaving the client without a clear outcome.
I expected a professional and customer-oriented approach, but unfortunately, this was not the case.
I hope the company will reconsider its approach to customer support and responsibility.
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Since 2007, we have been revolutionizing the incentive travel industry. We fulfill high value vacations from our partner companies at tens of thousands of hotels worldwide.
Today, we fulfill more vacations than all other incentive travel companies combined. Our partner companies trust us to provide their clients with a great complimentary hotel stay and excellent service. We make sure to only offer quality accommodations so that’s why all of our hotel options have a traveler rating of at least 4 out of 5 on TripAdvisor.
In over a decade, we’ve grown from a small office of 12 employees into a company of over 250 travel-loving teammates working across 4 countries. We are one of the globe’s top travel companies, working with leading hotel brands like Marriott, Hilton, Wyndham, Hyatt hotels and much more.See more
