redeemvacations.com

4.7
4.7 Based on 160 reviews

Since 2007, we have been revolutionizing the incentive travel industry. We fulfill high value vacations from our partner companies at tens of thousands of hotels worldwide. Today, we fulfill more vacations than all other incentive travel companies combin...

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Average Rating

4.7

/
5

160 Reviews

5 Star
80%
4 Star
16%
3 Star
1%
2 Star
1%
1 Star
2%

All Reviews

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Review Time

NC32
Overall, a decent experience with the service.

My experience with the service was decent. There were a few highlights, like the prompt assistance I received when my booking faced issues and the quality of the hotel itself. However, the options available for the season of my trip were somewhat limited, and I wished for more variety. Additionally, it was frustrating that weekends came with an extra charge on top of the hotel tax. It would be preferable if everything was genuinely complimentary.

4
Date of experience: Jan 12, 2026
Frankie Reed
Fantastic support in extending my voucher!

I had completely overlooked that my voucher was set to expire soon. Thankfully, the representative was able to extend it for me, ensuring I wouldn't lose out! Truly exceptional service!

5
Date of experience: Jan 11, 2026
Milo
Exceptional Service from the Representative

The representative at the company was outstanding. Communicating through the Messenger box was straightforward and effective, and she managed everything with professionalism and attention. She made my experience genuinely enjoyable.

5
Date of experience: Jan 05, 2026
Cleve Anderson
Clean hotel with a great location and friendly staff

The hotel was tidy and situated in a fairly good area. Most of the staff were fantastic, particularly the woman who cleaned our room and the one next door, along with the maintenance person. The breakfast offered was enjoyable. The reason for 4 stars is the outrageous parking fee, which is $16.43 per night.

4
Date of experience: Dec 29, 2025
Janelle Hughes
Fantastic Experience at a Vegas Hotel!

My stay at the hotel in Vegas was fantastic! Everything was as promised by the service. The only issue I encountered was that the confirmation number provided by the service did not match the one the hotel had. Aside from that, everything was great!

5
Date of experience: Dec 23, 2025
GH73
Amazing stay!

What an incredible stay! I enjoyed a perfect room with a huge bed, a comfortable sofa, and a large TV screen, along with a bath in the bathroom. I was able to secure my desired dates even during the busy holiday season at a fantastic hotel and location. I highly recommend this service!

5
Date of experience: Dec 19, 2025
Simon Butler
Great customer service experience!

Although I haven't traveled with the service yet, my interaction with their customer support was outstanding. They are prompt, effective, and friendly. It's refreshing to interact with real people instead of AI bots when seeking assistance. Truly impressive service! Thank you to the representative!

4
Date of experience: Dec 12, 2025
Hazel
Exceptional Support in Redeeming a Vacation

I encountered difficulties assisting a client with her vacation redemption. I contacted the service for assistance, and the representative did an outstanding job by supplying me with all the necessary information while I was on the phone with the client. She was incredibly helpful by sending my client her information link, making the process much easier for her! Thank you for the excellent support.

5
Date of experience: Dec 07, 2025
Carol Litchfield
Erica was excellent

Erica was excellent! She was quick and patient with helping with my issue.

5
Date of experience: Nov 07, 2025
Tymyra Carroll
Help me save 500 dollars and you’re…

Help me save 500 dollars and you’re able to upgrade your trip for free

5
Date of experience: Nov 06, 2025

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Business Details

  • Since 2007, we have been revolutionizing the incentive travel industry. We fulfill high value vacations from our partner companies at tens of thousands of hotels worldwide.

    Today, we fulfill more vacations than all other incentive travel companies combined. Our partner companies trust us to provide their clients with a great complimentary hotel stay and excellent service. We make sure to only offer quality accommodations so that’s why all of our hotel options have a traveler rating of at least 4 out of 5 on TripAdvisor.

    In over a decade, we’ve grown from a small office of 12 employees into a company of over 250 travel-loving teammates working across 4 countries. We are one of the globe’s top travel companies, working with leading hotel brands like Marriott, Hilton, Wyndham, Hyatt hotels and much more.See more

  • email cs@redeemvacations.com
  • language https://redeemvacations.com

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