In March, my mother went to a local office to complete power of attorney for myself and my sisters. This was quite costly, considering we could have done it ourselves, but she preferred to go through solicitors. However, they completely messed up our names, and the guardianship office rejected it, prolonging the process. Unfortunately, my mother fell ill, and we couldn’t act on her behalf without the power of attorney. She sadly passed away on August 12th, and the power of attorney was delivered to me that day—far too late. When I contacted them about their failure to provide the service my mother paid for, they refused to offer any refund. Very poor professional practice; I would not recommend them.
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