The customer service was shocking! As many others have noted, one should avoid this service if they value their mental and emotional well-being. I wish I had read the reviews before engaging them to handle a discretionary trust deed. They quoted a total cost upfront but took two months to process preliminary documents and then increased the quote to four times higher than initially stated! This was unaffordable and nearly three times higher than quotes from other solicitors. No apology was given, and now my elderly mother is distressed as we have to start over. Their generic responses to reviews are meaningless; if they truly wanted to make amends, they would address the issues instead of giving such responses.
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